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Frequently Asked Questions
+ Why ViriClean?
ViriClean is a combination of two words - "Viri" and "Clean". The word "Viri" means green in Latin. We were looking for a business name that would describe both what we do and what we stand for. Since we're a green company committed to avoiding toxic chemical cleaning solutions and to reducing our damage to the Earth's environment, ViriClean was the perfect choice. The word ViriClean is also easy to remember, easy to spell, and there is no other name like it.
We pride ourselves in the unique type of service we provide, and we wanted our name to be a representation of that.
+ What makes you a green company?
If you conduct a basic online search for "What is a green company?", you will find a variation of one of the following definitions:
A company that • attempts to minimize damage to the environment, • uses products or services that are designed to preserve health and environmental quality, • avoids or minimizes the use of toxic chemicals and hazardous materials in both the production and delivery of products and services.
While most "green" cleaning companies focus on avoiding the use of toxic chemicals in their cleaning solutions, we are one of the only cleaning companies that place an equal level of importance on minimizing damage to the environment. We do this by reducing our use of plastic whenever possible; this is one of the primary reasons we use only glass bottles for our handmade cleaning solutions.
+ What kind of cleaning products do you use?
We use only non-toxic, all natural cleaning solutions that are biodegradable and that we manufacture from scratch. We avoid the use of some cleaning ingredients that are commonly used in commercial cleaners and have been found to be potential carcinogens or hazardous to humans and animals.
Here are some common toxic ingredients hidden in popular commercial cleaners, which we avoid at all costs:
• Phthalates • 2-butoxyethanol • Ammonia • Chlorine • Sodium hydroxide • Isopropanol • Oxalic acid • Formaldehyde • Sodium hypochlorite • Phosphates
Here are some common green and non-toxic alternatives that we DO use:
• Coconut based oils • Coconut based natural surfactants • 100% pure essential oils • Distilled or purified water • Cornstarch • Sodium bicarbonate (baking soda) • Citric acid • Acetic acid (primary acid in Vinegar) • Sodium carbonate (washing soda)
Our products are even more effective than the leading commercial cleaning products out there. Don't believe us? Give us a try - we offer a 100% satisfaction guarantee.
+ What is your 100% Satisfaction Guarantee?
Very simply - if you weren't satisfied with our cleaning service, just let us know and you either won't be charged or you will be fully reimbursed if you've already paid. We're so confident in the quality of our service that we're happy to provide it at no risk to you.
Our 100% Satisfaction Guarantee is valid for 12 hours after completion of our first service in your home.
+ What types of payment do you accept?
We accept all major credit cards as well as money order, cash, personal checks and PayPal payments.
Credit card payments may be made directly on our website when scheduling your service (the payment will be automatically deducted after the service has been completed) or on-site once our service is complete.
If paying by cash, money order, or personal check, please ensure you have the payment available on-site so that you pay upon completion of our service.
+ What is your cancellation policy?
We request a minimum 12 hour notice for cancellation of any booked service. We charge a $50 cancellation fee for cancellations made less than 12 hours beforehand. To cancel a scheduled service, please call, email, or text us.
+ How do I prepare for my residential cleaning?
Make sure the areas you want cleaned have been cleared from large objects, fragile items, and excessive clutter. Our ViriMaid may move small personal items such as clothing to clean an area, but will not rearrange excessively cluttered areas, such as areas with excessive loads of laundry spread out on the floor.
If our ViriMaid cannot clear the area without adding excessive cleaning time, the area will not be cleaned. Additionally, for the best cleaning experience, make sure the inside of cabinets, ovens, and refrigerators have been cleared as much as possible if these areas are being cleaned. If items from these areas are not set aside, our ViriMaid will clean in and around the items as much as possible.
Last but not least, all pets must be moved to a safe and enclosed area to ensure safety for both our ViriMaids and the pets.
+ Do you use your own cleaning products?
Yes, we use all of our cleaning products and tools. If there are any cleaning products or tools you would like us to use instead, please let your ViriMaid know upon arrival.
+ How do I cancel a service?
When cancelling more than 12 hours in advance of your scheduled appointment, you can cancel directly from the confirmation email we sent you after booking, or you can also call us directly at (480) –787-6777.
If you cancel less than 12 hours before your scheduled appointment, you won’t be able to cancel from your email and will need to call us directly instead.
We discourage you from emailing us to request a cancellation since emails might not be checked in time before your appointment.
+ Will my ViriMaid(s) always arrive on schedule?
Your ViriMaid will arrive within 30 minutes of your scheduled appointment. You’ll receive a text message once your ViriMaid is en route to the property location with an estimated time of arrival. If your ViriMaid’s expected time of arrival is more than 30 minutes after your scheduled time, we'll give you a call to let you know.
+ How long will it take to clean my property?
Cleaning times vary based on property size and level of cleanliness, but normally range from between 2-5 hours. Deep cleans and services with several Extras can take up to 4 or more hours to clean.
When your ViriMaid arrives at the property, they’ll provide an estimated cleaning timeframe after completing a quick walk-through of the property. A good rule of thumb to estimate cleaning time is to divide the total price by 45. For example, $200/45 = approximately 4.5 hours.
+ How many maids will you send to clean my property?
We send one ViriMaid to each assigned cleaning. Although cleaning times may increase by sending only one ViriMaid, we've found that this promotes a better customer-maid relationship. Additionally, we value our customers' privacy and recognize that some customers may feel uneasy having more than one stranger in their home.
For properties over 2,000 square feet, we may send 2 or more maids, especially if we’re under a time crunch.
+ Do you hold keys?
No, for your security we do not hold keys for our customers. However, we do provide a free key lockpad for customers that schedule a recurring service with us. We may also use your key lockpad if you already own one. All key lockpads must be kept at the property and remain locked after each visit.
+ How do I opt out of text notifications for a scheduled service?
If you don’t want to receive any text notifications from us about your scheduled service, you can opt out by contacting us through email, by phone, or through our contact form.
Online Booking Form
+ How does your booking form work?
Our online booking form will automatically calculate pricing based on the type of property you want cleaned, the number of rooms, and the number of extras added. There’s no need to call or email us to finalize the details of your appointment.
Once you’ve submitted our booking form, you’ll receive an email confirming the details of your appointment. If you want to schedule an appointment with a human instead, you can always call us directly at (480) 787-6777.
+ Can I choose to have only one or two rooms cleaned?
Yes, you absolutely can!
The great thing about our booking form is that allows for more flexibility than competing residential cleaning companies. If you only want your kitchen cleaned, for example, simply choose “1 kitchen” in the “Number of Kitchens” drop down, and select “None” for everything else.
Be advised that booking only one or two rooms to clean can be more expensive (for the value that you’re getting). This is to cover time and transportation costs associated with the service.
+ Is there a minimum purchase order?
Yes, you must book at least $50 in services. This is to cover time and transportation costs associated with the service.
+ What is a base fee?
A base fee is what we charge for any service regardless of the number of rooms and extras you’re adding. The base fee for an apartment is $20 and the base fee for a house is $40.
A base fee allows us to structure our pricing in a way that prevents prices from increasing too drastically when you add more rooms and extras, while still allowing us to remain profitable when only one or two rooms are booked.
+ Why do you ask for the square footage of my property?
Although we don’t typically base our pricing on square footage, knowing the approximate square footage of your property allows to make an educated estimate on the time it will take to clean your property.
In addition, we charge an additional fee for properties over 2,000 square feet because larger properties take longer to clean than the average home.
+ What if I don't know the square footage of my property?
You can look up your property on popular real estate websites like Zillow.com, check your mortgage deed or rental lease, search for your property on the Maricopa County Assessor's Office Website, or contact your leasing office. Alternatively, you can also contact us and we'll be happy to find the square footage of your property for you.
+ Why do you charge Extras separately?
Extras are charged separately because they usually add a significant amount of time to our cleaning window. For example, an individual fridge can add up to an hour more to our cleaning time. That’s a lot when you consider the average time of a cleaning service is only 2-3 hours!
+ What does a deep clean include?
A deep clean includes regular cleaning plus all of the following: Dust baseboards and high light fixtures, wet wipe window blinds, spot clean doors, spot clean walls. A deep clean is required for party/vacation clean up and move-out/move-in cleaning.
Check out our pricing page to find out what services are included in a regular cleaning.
+ How is the deep clean price calculated?
The deep clean price is calculated by dividing the price of all rooms by two.
Let’s say, for example, that you have a house with 1 bedroom ($10), 1 bathroom ($15), 1 kitchen ($25), and 1 family room ($15). The price for a deep clean would be
$10 + $15 + $25 + $15 = $65/2 = $32.50
That figure is rounded up to $33.00. This deep clean price would be added on to your total price, and adding more Extras would not affect the price of your deep clean.
+ Why do I have to select Deep clean all rooms for a move-out/move-in cleaning?
Move-ins and move-outs usually require more thorough cleaning than a regular cleaning. Landlords and property owners normally require a deep clean when residents are moving out.
We also recommend adding fridge and inside oven cleaning to a move-out cleaning, as these items are not included in a deep clean.
+ Why are fridge and inside oven not included in a deep clean?
Cleaning inside a fridge or oven usually adds a significant chunk of time to our cleaning window, sometimes up to an hour if either one is heavily soiled. Therefore, we need to charge these items separately to keep our deep clean prices low for customers that want a deep clean but don’t need their fridge or oven cleaned.
+ What if I want to edit my selections after I've already submitted my booking form?
If you want to add or remove selections after you’ve already submitted your booking form, please email us at firstname.lastname@example.org or call us directly at 480-787-6777. Once we’ve received your request, we’ll send you a new price sheet showing the items that were adjusted.
+ I have a Groupon. Why is the Groupon price not reflected in "Total Price"?
The total price on the booking form will not reflect the Groupon discount, but don't worry; we'll apply the Groupon discount before charging your card on file.
You’ll also receive an email after booking showing what your actual total price is after applying your Groupon discount. Please make sure you detail in the notes section of the booking form (Step 5) whether your Groupon has already been purchased.
+ What should I include in the additional cleaning notes box in Step 2?
These notes can include anything you feel will be useful to your ViriMaid regarding your cleaning. For example, do you have certain allergies that may be affected by the types of products we use? Do you want us to use your cleaning supplies instead of our own? Is there a room you want us to exclude from the cleaning? The sky’s the limit here, and we’ll try to accommodate any reasonable cleaning requests.
+ What's a discount code?
Discount codes are codes you can use to receive a discount off of your cleaning service. They're displayed on promotions we run on social media, flyers, or brochures.
An example of a promotion we previously ran was 30% off a cleaning service by using discount code THIRTY. By typing in THIRTY in the Discount Code field, the 30% would automatically be deducted from the total price. We run ongoing promotions like these, so keep a lookout for them!
+ How do I get a ViriMember Loyalty ID?
Sign up for our ViriMember Loyalty Program and enjoy 10% of all products and services, as well as additional perks. Sign up by visiting our ViriMember Loyalty page. Once you sign up, we’ll email you a Loyalty ID so you can start receiving discounts.
+ What's a referral code?
If you were referred by one of our previous customers, they’ll have a designated referral code that will be applied to their account as part of our Referral Program. If you don’t know their referral code, reach out to the person who referred you to ask them for it. If the person who referred you doesn’t know their referral code, they can contact us to get it.
+ What's the $1 booking fee for?
The $1 booking fee is processed immediately after submitting your payment information so that we can validate the card we have on file for you. It serves as more of a deposit because the $1 fee is deducted from the total cost of your service.
+ Why do you need my payment information?
We need your payment information to process your payment after your cleaning service is complete. This also ensures you have the funds necessary to pay for the service, and allows us to charge your card in the event of a last-minute cancellation.
You also have the option to pay by cash or money order in person. If you pay your ViriMaid by cash or money order at the time of your scheduled appointment, we won't charge your card.
+ Can I book a cleaning service without providing my payment information?
Unfortunately, we’re unable to book your appointment without having a valid card on file. This protects us from losses connected to last-minute cancellations and missed payments.
+ How do I know my payment information is safe?
Our payment process features two levels of protection: SSL website encryption, which is the security technology that establishes an encrypted link between a web server and a browser, and compliance with the Payment Card Industry Data Security Standards (PCI DSS). This level of encryption ensures that information submitted to our server is fully encrypted and verifies that the owner of the domain and owner of the server are the same entity to prevent middle-man attacks.
We use Stripe to process all of our payments, and Stripe is certified as a PCI Level 1 Service Provider, which is the most stringent level of certification available in the payments industry.
+ What are recurring appointment under the date and time slot in Step 4?
Recurring appointments allow you to schedule weekly, bi-weekly or monthly cleanings on the same day each month. If you want to schedule only one appointment, click on “Continue” instead of “Recurring” in the time slot.
When you schedule recurring appointments, you receive a 10%, 15%, or 20% discount as applicable on all of your future appointments (the first appointment is always charged the regular price).
+ How do I schedule weekly, bi-weekly, or monthly cleanings?
On Step 4, when you click on an available time slot, you’ll be given the option to click “Continue” or click on “Recurring...”. You can schedule weekly, bi-weekly, or monthly cleaning by clicking on the “Recurring…” link under the available time slot.
+ Do I get a discount on weekly, bi-weekly, or monthly cleanings?
Yes, you get a 10%, 15%, or 20% discount for booking weekly, bi-weekly, or monthly cleanings, respectively. However, you need to pay the regular price for the first cleaning, and your discount will then be applied to all the future recurring cleanings.
To get an even deeper discount, you can sign up for our Monthly Deep Clean Membership and receive up to 40% or more off your bookings. Keep in mind that with a Monthly Deep Clean Membership, you must commit to the Membership plan for a minimum of 6 months or otherwise pay a $50 cancellation fee.
+ Why do you ask for images?
Images are completely optional and are not required. However, images help us better prepare for your cleaning service by showing us more details about your property such as room size, surface types, type of flooring, soil levels, etc. It also gives us a better idea of what our cleaning timeframe will be.
+ Can I add more than 2 images?
No, you cannot add more images to the booking form due to file size restrictions but you can always email more image files to us at email@example.com.
+ Why do you ask about my essential oil preference?
Some of our customers have allergies to essential oils or fragrances, so we want to make sure we’re sensitive to these types of allergies by avoiding the use of essential oils when necessary. We also want to make that sure that if you do choose an essential oil you’re delighted by the smell of your clean home.
+ What are your Terms and Conditions and $50 cancellation fee policy?
Our terms and conditions provide information regarding your agreement to pay and how to contact us if you want to change your booking preferences. Our cancellation policy is that all cancellations must be received less than 12 hours before your scheduled cleaning, otherwise we'll collect a $50 cancellation fee if you cancel less than 12 hours before your scheduled time or we’re unable to access the property.
Read our full Terms and Conditions.
+ When do you collect my payment?
We usually process your card payment 1-2 hours after your cleaning service is complete but may take up to 24 hours.
Your financial institution may take longer than this to clear the funds from your bank account, so if you haven’t seen a payment processed more than 24 hours after your service is complete, please check with your financial institution first.
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